Milestone M37 – DKIM-based email sending, better ticket creation & robust migrations

Let’s go through what we got done in milestone M37 (May 19 – Jun 01).

New features and enhancements 🚀

✅ Support for DKIM-verified domains

NeetoDesk now supports sending ticket emails from customer domains once verified using DKIM authentication.

✅ Improved attachment handling

Attachment handling during bulk ticket migrations is now more robust—errors are isolated to specific faulty attachments.

✅ Smarter customer search in ticket creation

Shipped 2-way search by email and name when creating tickets, making it easier to find and populate customer info.

✅ Track the original sender on forwarded emails

When an agent forwards an email on behalf of a customer, the original sender is now tracked using a keyword in the subject body and attached to the ticket.

Bug fixes ⚒️

✅ Web form submission fixes

Resolved issues preventing web forms with Google reCAPTCHA from being submitted. Also fixed errors in embed previews.

✅ Duplicate attachment handling

Fixed a runtime error caused by duplicate attachments in incoming emails.

✅ Special character fixes in migrations

Handled improper character escaping during bulk ticket migrations.

✅ Response time seeding fix

Fixed runtime errors caused by missing response time data in tickets created through migration.